Refund policy

We want you to be happy with your order. If something isn't right, here's how we make it right.

30-day window

Contact us within 30 days of delivery at info@cohear.life, with your order number and a short description of the issue. For damaged or defective items, photos or a short video help us resolve your request quickly.

Orders under $15

For orders under $15, we issue a full refund or send a replacement — no need to return the item.

Orders of $15 or more

We review each request case by case and offer a refund, replacement, or partial refund. If a return is ever required, we cover the return shipping cost and provide instructions.

Damaged, defective, or wrong items

If your item arrives damaged, defective, or is not what you ordered, please send photos as evidence with your message. We will refund the item or send a replacement at no cost to you, regardless of order value.

Personalized and customized products

Personalized or customized products cannot be returned or refunded unless they arrive damaged or defective. We do not currently offer personalized products; if we introduce them in the future, this clause applies.

Refund timing

Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may take additional time to post the refund.

Non-refundable situations

We cannot refund orders that show as delivered to the address provided at checkout, or items damaged through misuse.

Questions? Email us at info@cohear.life.